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Removing "Status" options in the help centre portal

Emmanuel_A
Contributor
June 17, 2024

in the help centre portal,

When filtering for tickets, the status field has a list of all the field options.

 

We only use 2-3 of these options, The others are not required and i would like to know how do i remove them from the list?

Can anyone help?

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Emmanuel_A
Contributor
June 17, 2024

Screenshot 2024-06-18 101844.png

Fernando Eugênio da Silva
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 17, 2024

@Emmanuel_A 

Click on 3 dots at the right side and select 'Manage Columns'

Captura de tela 2024-06-17 222440.png

Then you can remove the status column to be filtered.

Hope this helps you :)

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