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Removing portal-only access to Jira Service Management

Fran Egan
Fran Egan Aug 03, 2022

Hello,

 

How can I remove portal-only external access to Jira Service Management. I am using the cloud version.

So far I have not been able to find the relevant documentation for the version I am using. 

Checked these documents to far, with no luck.

Centralized user management for Atlassian cloud products

Group customers into organizations | Jira Service Management Cloud | Atlassian Support

What are service project customers and organizations? | Jira Service Management Cloud | Atlassian Support

Delete a customer's account | Jira Service Management Cloud | Atlassian Support this one has not been fully rolled out. I do not have this version.

Many Thanks, Fran

 

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Michael Hodgson
Michael Hodgson Aug 15, 2022

Hi Fran,

Just to clarify, are you looking to remove the "portal-only" roles, or a users account who has access to the Jira portals as a "customer"? 

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Fran Egan
Fran Egan Sep 09, 2022

Hi Michael,

Users account who access the Jira portals as a customer.

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