Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Remove link from customer portal

Hello. Have an issue with a link that I can't figure out how to remove or edit.


When logged in as an agent, I click "Raise a request", it brings me to a page where there is a heading "Learn more about" then a link below that. Right now the link is called test. It leads to a page that says, "There are no articles in this category yet. Try another category, or raise a request below."


Does anyone know how to remove or replace it? Have tried everything I can think of, but that ain't much as I'm new to JSM.


Screenshot 2021-04-13 210007.pngScreenshot 2021-04-13 210242.png

1 answer

1 accepted

1 vote
Answer accepted

Hello @joseph_silvey,

Thank you for reaching out to Atlassian Community!

The “Learn more about” contains categories where you can add Confluence articles (Knowledge base) for customers to easily find the articles without the need to search.

With this said, to edit or remove the categories, please click on “Knowledge base”.

Screen Shot 2021-04-14 at 17.18.54.png

On the next page, you can click on the category “Test” and delete or you can also edit the name and add articles.

Screen Shot 2021-04-14 at 17.23.28.png

If you have any other questions regarding this matter, please let us know.

Kind regards,

Thank you. Didn't see this response until today. Appreciate the help.

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

735 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you