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Remove a service management project from the portail

Hello everyone,

How do i remove a service management project from the portal?

Anytime i create a service management project, it is automatically added to the portal. I want to choose which project to add to the portal.


Thanks in advance

1 answer

1 vote
Alex Koxaras Community Leader Jun 08, 2022

Hi @MamadouPathe.DIALLO 

All JSM projects are added to the Help Center. You can restrict access to any of the portal, by carefully choosing which roles/groups will be granted the Browse Project permission.


Hello @Alex Koxaras ,

Thank you for your reply. I'll look into it



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Brant Schroeder Community Leader Jun 09, 2022

@MamadouPathe.DIALLO You can use customer permissions so only specific customers see the service management project in the customer portal

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I have gone through the customer permission but i cannot find the setting. Thank you for the suggestion though

Brant Schroeder Community Leader Jun 10, 2022


In the link I posted if you go to change portal access there is a section on customer access.  I will paste it below.

Portal access

These settings allow you to choose how the accounts will be created for your customers. The type of accounts to be created depends on the account type or types you select above.

Don’t allow customers to create accounts

This setting is recommended if the help center is restricted to specific customers. If selected, the sign up link will be disabled from the portal and email requests from unidentified customers won’t be processed. Customers will need to either have an existing account on your site, or will need an agent or admin to create one for them before they can raise a request in your portal.

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