I've been poking around for ages, and I cannot seem to find an answer.
Can I delete an SLA from Jira completely? I had an SLA that I no longer need (named Manager Alert). Not needed any more as automation fulfils what the SLA did.
I can't see anywhere within my settings that I can delete SLAs.
I'd like to use the field name Manager Alert again, so need to remove the SLA Custom Field of the same name.
If anyone knows the answer to this I'd be very grateful! I've found a Jira suggestion for it, but it is closed and the link to the article it suggests reading for how to do it doesn't work.
Interesting question Liam. I have never attempted but you can certainly delete SLAs.
Project settings > SLA and click on the ellipses (see below). Now the question becomes will you be able to reuse the "manager alert" field. I think so but you will need to test it out. As you are likely aware some 'delete' or 'rename' actions seem to leave remnant objects in the DB.
:-( as i feared. some random thoughts....
Taking your bullets slightly out of order, I have accepted it and a field called "Alert for Manager" is now in my list.
I will raise it with support - but need to get a dashboard done based on my alert - so it is likely to be next week when I get round to that.
I can't see anywhere that I can rename the field - as it is generated based on SLA name and immediately locked, otherwise I would happily just rename them. Interestingly, I was able to create a field called Manager Alert - but it was too difficult to work with as there were two fields with same name.
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