Remove Jira license from users who have not logged in for more than 1 month

[Edgar Salgado Gallardo]

I need to remove the Jira license from users who have not logged in for more than 1 month. Is it possible to perform this review automatically or do I need to do it manually?

In addition to this, can licenses be removed if they were given by Workgroup and not by User?

[Joseph Chung Yin · Accepted solution]

@Edgar Salgado Gallardo -

Welcome to the community.  Based on my knowledge, you will do this manually if you are the Jira system admin to remove the license and the review process is manual by default.  In our env, users are managed via AD security group and when he/she is no longer with the company, then they will be removed from the AD security group automatically.  Since we sync the users with the AD security group, to control Jira application access, his/her license is then revoke from Jira as they are no longer in the AD security group.

On your second question - What do you mean by "Workgroup"?

Please advise.

Best, Joseph Chung Yin

[Edgar Salgado Gallardo]

Good morning, regarding the "working group", what we refer to is the area responsible for providing attention to the issues.

Since we provide the permissions by responsible area and not by user, the question was whether we could withdraw these permissions individually or if they have the license, it is only by unsubscribing them from the AD.

[Joseph Chung Yin]

@Edgar Salgado Gallardo -

Thanks for your updates.  On the permissions by responsible area and not by user question. it seems it is giving based on the project.  So, this can be manage by removing the permission against the responsible area for the project in question.  However, it is still a manual operation.

Keep in mind that if a user no longer has access to Jira application (i.e. license is removed), then the permissions by responsible area is a mute point since he/she cannot even access the project anymore since they can longer access the application.

Hope this makes sense.

Best, Joseph

[Idiyana]

i have similar scenario with Edgar. Besides internal user, we also giving Jira access to external user or client so they will be able to see issues related to their request. Due to this, their login activity might be minimal. usually they wont inform us if they no longer need the access. currently, we need to extract the active user list into csv and filter by last seen column and remove the access for those not login for a certain period. this is too manual for us.