Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Remove / Deactivate subscription product

It may be an absurd question but how do I remove a product from our subscription  product list? Let me explain, we had to renew the licenses and a little less than a month ago, I installed a product to try the free version and do some tests and now, when requesting the quote, since the requested products do not match the installed ones, I have to remove the activated product less than a month ago so that there are no financial issues.
I have gone to the administration console to the products part and I have clicked delete but on the next screen the delete button does not appear,
I have to remove it from another place or where do I have to deactivate/delete it to be able to request the quote invoice?
Thank you in advance!!!!!

1 answer

1 accepted

0 votes
Answer accepted
Marc Koppelaar
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 25, 2023

HI @Andrea Dieguez 

You need to deactivate and remove the app on the Atlassian product you are using it.

So if you installed an app on Jira to try, disable it and remove it in Jira. Then it should auto disappear from your product list.

Thanks!!! I was doing from the admin console not from the Jira - manage apps (Face-palm emoji would suit here). 

I have already uninstall from there and now is already in grey color in the admin console so thank you!!

Like Marc Koppelaar likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events