Earn badges and make progress
You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Participate in fun challenges
Challenges come and go, but your rewards stay with you. Do more to earn more!
Gift kudos to your peers
What goes around comes around! Share the love by gifting kudos to your peers.
Rise up in the ranks
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Come for the products,
stay for the community
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
1 answer
Hello @Madison Auten,
Thank you for reaching out to Community!
In order to remove tickets from showing on the reports, it’s necessary to change the JQL on the series.
Go to the desired SLA report and click on “Edit report”.
Then, click on “Edit” under the desired series and use the Filter by “Specific issues”.
status not in (Pending, "Waiting for customer")
If that’s not what you need, please, let us know more details, and feel free to share screenshots (just make sure to hide private information).
Kind regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.