I am a newbie trying step-by-step per the guide at https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-approval-to-a-request-type-in-next-gen-projects/?_ga=2.109447302.2066360177.1579481546-1759864871.1575410728
How do I put approvers' names into the "list of people who can approve" per step # 5c ??
Hi Ellen, welcome to the Community. So do you already have an approver field created? If so you can go to the admin area under Issues > custom fields, find you approver field and then click on the ellipses to the far right. Select Contexts and default value. In this screen you can add/edit approvers.
i think it is because you have "Agent selects approvers". In my screen I have "Admin select approvers". When you use Agent you are leaving it to the assignee of the issue to choose the approver in real-time. When Admin selects you pre-configure the approvers. This list of approvers will then be notified automatically when the issue hits the 'needs approval status'.
RIght. I think I must be approaching this all wrong. What I was hoping to accomplish in a NG project is to populate the Approver Field with the list of all members of the CAB and then allow the Agent to CHOOSE which member(s) of the CAB are needed to approve their change. (For example, our CAB would have an approver for finance and a different approver for payroll.) We are OK with letting the Agent choose the approver based on the subject of their change.
You are correct that when I reconfigured to "Agent selects approvers" I can add the names of the approver in the CAB -- but then the approval request went out to ALL of them. Again, I feel like I must be missing something really obvious. Maybe I need to teach myself how to build the workflow in Classic ?
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