Refer back transition issue

[shivani shirguppi]

I have "refer back' transition coming from different statuses to 'pending with customer' status. when customer comments the status should auto - change from 'pending with requester' to their respective statuses from where they have referred back. How this can be done in JSM?

[Valerie Knapp]

Hi @shivani shirguppi , thanks for your question.

If I have understood correctly, you want to transition the issue based on the customer making a comment.

You can do this with automation. Please check this rule in the automation playground- https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/112182 

You can use it as a basis to get started / modify it for your use case.

Hope this helps.