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Receiving Requests without Creating a Jira Account

Sefa Sevencan March 17, 2024

On Jira, I want company employees to fill out a form that I have organized and open a request to my project, but these employees should be able to access this request opening area without having a Jira account, is there any way to do this?

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Stephen Wright _Elabor8_
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2024

Hi @Sefa Sevencan 

There is, using Jira Service Management.

JSM allows you to...

  • Have a Help Portal which is externally facing
  • Users to be added to the Help Portal as "customers" - i.e your employees
  • Raise requests as customers, which can be done using a help form

Customers are not billed in JSM, so they would not require a paid account.

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There's a lot to digest on how this all fits together, and the different form options, security, etc.

I would start here:

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Let us know if you need any more specific advice!

Ste

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Joseph Chung Yin
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2024

@Sefa Sevencan -

To supplement what @Stephen Wright _Elabor8_ stated, you will just need provide your portal UI to you Jira users by ensuring that they are called out in your project's role "Service Desk Customers".  Your Jira users should not require any additional account for JSM.  All of your Jira users should be able to use his/her existing account to access the portal UI to interact with your JSM project (i.e. submit request, access their issues created, and comments on those issues).

However, for any users who need to handle and process those JSM issues, then they will need to be assigned with an actual JSM agent license for accessing the issues in your JSM project.  The project is role is "Service Desk Team".

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

 

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