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Recebimento de ticket por e-mail

Olá,

Ao configurar o recebimento de tickets por e-mail, qual é a configuração necessário para que os e-mail que vierem no campo Cc sejam atribuidos como participantes do ticket?

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Benjamin Community Leader Jul 29, 2022

Hola,

 

This post is similar to your questions. It will guide you to handling CC e-mails.

 

ttps://community.atlassian.com/t5/Jira-Service-Management/Service-Desk-Email-cc-Participants/qaq-p/921950

 

-Ben

Benjamin,

 

Mesmo com a configuração para que os cliente realizem a abertura de conta, os e-mail adcionado no campo c/c não são adcionados como participantes do Ticket.

Isso ocorre apenas se o e-mail for previamente cadastrado como 'cliente'.

 

Existe algum outra alternativa para isso?

Benjamin Community Leader Aug 02, 2022

Hi @Joao Menegueti ,

 


Echa un vistazo a esta publicación. Tal vez el problema es la configuración de permisos

 

https://community.atlassian.com/t5/Jira-Service-Management/Request-participants-not-being-added-with-Email-CC/qaq-p/1726401

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