Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,463,889
Community Members
 
Community Events
176
Community Groups

Recebimento de ticket por e-mail

Joao Menegueti
Joao Menegueti Jul 29, 2022

Olá,

Ao configurar o recebimento de tickets por e-mail, qual é a configuração necessário para que os e-mail que vierem no campo Cc sejam atribuidos como participantes do ticket?

Answer
Watch
Like Be the first to like this
114 views

1 answer

0 votes
Benjamin
Benjamin Community Leader Jul 29, 2022

Hola,

 

This post is similar to your questions. It will guide you to handling CC e-mails.

 

ttps://community.atlassian.com/t5/Jira-Service-Management/Service-Desk-Email-cc-Participants/qaq-p/921950

 

-Ben

View More Comments
Joao Menegueti
Joao Menegueti Aug 02, 2022

Benjamin,

 

Mesmo com a configuração para que os cliente realizem a abertura de conta, os e-mail adcionado no campo c/c não são adcionados como participantes do Ticket.

Isso ocorre apenas se o e-mail for previamente cadastrado como 'cliente'.

 

Existe algum outra alternativa para isso?

Like
Benjamin
Benjamin Community Leader Aug 02, 2022

Hi @Joao Menegueti ,

 


Echa un vistazo a esta publicación. Tal vez el problema es la configuración de permisos

 

https://community.atlassian.com/t5/Jira-Service-Management/Request-participants-not-being-added-with-Email-CC/qaq-p/1726401

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD Trial
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events

See all events