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Reason for mail Id getting Suppressed and how to avoid it

Chandrakumar Ravikumar
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July 26, 2024

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We are trying to implement ticketing system in Jira service Management. When people are sending email for raising request, it automatically suppressing there mail id. So people are not able to get reply from Jira. How to Avoid that mails are getting Suppressed, It will affect our flow. And also  let me know how to reactivate suppressed mail.

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John Funk
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July 26, 2024

Hi Chandrakumar - Welcome to the Atlassian Community!

See this post I just did:

https://community.atlassian.com/t5/Jira-Service-Management/Why-emailed-request-emails-are-suppressed/qaq-p/2767051

 

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