Reagrding customer group

[Atul Thakur]

If we add team members as part of the customer group when creating users. Wouldn’t they receive all emails for that group by default?

[Ste Wright · Accepted solution]

Hi @Atul Thakur 

Depends - are you sending that Group emails somehow (eg. via Notifications, or via Automation)?

There's no default method to "email all customers" - so it would depend on how you've set up any customisation from within your system.

Ste

[Atul Thakur]

Hi Stephen, 

 how are the mails triggered by notification or automation? where I can confirm this.

[Ste Wright]

Hi @Atul Thakur 

Automation I'd check in your Global Rules section, and see if any rules reference the customers...

1. Go to Settings (cog icon in top-right) > System
2. Select Global automation from the left-hand menu
3. Review rules in here - I'd focus on rules related to JSM Projects, or global rules

---

In terms of notifications, I'd check Schemes (especially those linked to JSM Projects). To view a full list...

1. Go to Settings > Issues
2. Select Notification schemes from the left-hand menu
3. Open/review schemes here

---

Ste

[Atul Thakur]

Thank you Ste :)