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Read only access to JSD

Is it possible to allow users (non-agents) to view queues?

I have tried every possible way, nothing seems to work, please help!!

2 answers

0 votes
Jack Community Leader Mar 08, 2021

Hi Ishan, welcome to the Community. If you want to give user (Jira Core or Jira Software users) read only access ensure these users are in a role/group and give them Browse only permissions to the JSM project.

I have tried this already, but does not work. The users are non-agent, btw.

Dirk Ronsmans Community Leader Mar 08, 2021

and by non-agent you mean customers or jira software/ jira core users?


@Dirk RonsmansYes, they are customers.

0 votes

Hi @Ish ,

That would be No.

Queues is a feature specific to JSM so in orde to view/use them you require a license of JSM/JSD.

You can provide them access to view issues and use filters (with a Jira Core or Jira Software license) but Queues would mean a license/become an agent.

If they really need queues and you want them to have only read only access, you could give them read only access on your project through roles/permissions and give them a license to allow them to use queues but not sure if that would be a good use case/use of your budget :)

Jack Community Leader Mar 08, 2021

true but you can in effect give them the same thing. Dashboard works well or a kanban w/ swimlanes by 'queue query' etc.

Dirk Ronsmans Community Leader Mar 08, 2021

Absolutely, that's also why I mention just using filters.

Plenty of workarounds imho to give the people what they need to see but if they really need the queues feature, that's a license :)

Yes, I know I can give agents read-only role, but I wanted to know if it is possible for non-agents to have the same option.

Dirk Ronsmans Community Leader Mar 08, 2021

As long as they are licensed on a different product then yes.

It's like being a collaborator but then with read only

Like Ish likes this

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