Rate Limited

[Robert Ogden]

We have an Exchange email account that we utilize for user to email in requests for the past month or so we have been seeing a boat load of Rate Limited failure in the connectivity logs and people complaining they are able to create a ticket. If we utilize the @atlassian.net email address we do not have any problems. I have begun looking into this but wanted to see if anyone else came across the issue. I have submtted a ticket to support.

[Joseph Chung Yin · Accepted solution]

@Robert Ogden -

Typically the problem is at the receiving end.  I would recommend you to work with your Exchange team to determine the root cause.  I don't believe it is a problem on the Atlassian side.

Hope this helps.

Best, Joseph

[Robert Ogden]

Joseph

You are correct we simply removed the old email address and added it back in and everything worked perfectly, the only thing is we have a 30 emails in the Outlook inbox that need to get forwarded for ticket creation.  There was a policy change done about a day before everything started failing.

Thanks

Rob