Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

REmove jira-administrators from jira-servicedesk licenses

I have installed jira-servicedesk 5 agents licenses

In the same instance i have also core jira server.

I have 3  jira-administrators users.  All these users are using my service desk agent licesnses!!!  I need admins to manage core users and don't need them to have access to service desk.

 

How to remove jira-administrators from jira-servicedesk?

 

1 answer

0 votes

Hello,

Go to Applications -> Application Access and you will see all groups, which let users become agents. Remove your admin group from the list.

Hello, I've tried doing this and while it successfully removes the group on the permissions page, I get an error message in Service Desk and jira-admin members are still counted as agents.  Any advice?

I have a similar issue. But with Jira Software. The admins should not consume the license, they don't even develop. They only configure the system.

Was this issue ever resolved? I am experiencing the same thing. My sit admins are taking up Jira Service Management licenses when they don't need to be. 

@David Lord I can share what I did.  

Settings > Products > Product Access

Then ensure that Service Desk only has the "jira-servicedesk-users" group added.  My JIRA admins are no longer counting for the agent seat. Screen Shot 2021-02-01 at 1.39.38 PM.png

Like David Lord likes this

That was exactly what I needed to do. Thank you so much!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

157 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you