REmove jira-administrators from jira-servicedesk licenses

[Marek Gwozdz]

I have installed jira-servicedesk 5 agents licenses

In the same instance i have also core jira server.

I have 3  jira-administrators users.  All these users are using my service desk agent licesnses!!!  I need admins to manage core users and don't need them to have access to service desk.

How to remove jira-administrators from jira-servicedesk?

[Alexey Matveev]

Hello,

Go to Applications -> Application Access and you will see all groups, which let users become agents. Remove your admin group from the list.

[Hope Pettway]

Hello, I've tried doing this and while it successfully removes the group on the permissions page, I get an error message in Service Desk and jira-admin members are still counted as agents.  Any advice?

[Vinícius Ferrão]

I have a similar issue. But with Jira Software. The admins should not consume the license, they don't even develop. They only configure the system.

[David Lord]

Was this issue ever resolved? I am experiencing the same thing. My sit admins are taking up Jira Service Management licenses when they don't need to be. 

[Hope Pettway]

@David Lord I can share what I did.  

Settings > Products > Product Access

Then ensure that Service Desk only has the "jira-servicedesk-users" group added.  My JIRA admins are no longer counting for the agent seat.

[David Lord]

That was exactly what I needed to do. Thank you so much!