My company is implementing JIRA Service Desk to integrate to a call center solution. I can only find documentation on the REST and JAVA APIs. However, where can i find the APIs for JIRA Service Desk which the call center solution can integrate to it?
The REST APIs are what you use to get other systems to talk to Jira.
For the Service Desk specific REST API see https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/
(You can still use all the calls for plain Jira Core too, as Service Desk is an application that runs on top of Core)
Yes, that's what an API does.
The analogy I was given years ago was two humans talking to each other on the 'phone
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