REMOVING CLIENTS

Fadil Misel
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August 26, 2024

I am trying to remove the old clients so they won't appear in  Raise this request on behalf of section when creating a ticket. 

I've deleted the users from DIRECTORY - CUSTOMERS section but when I go to create a new ticket, those deleted clients names still appear there.

Could you please advise ?

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Nikola Perisic
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August 26, 2024

Welcome @Fadil Misel , best practise is to deactivate the users. You would need to navigate to user management and deactivate your clients from there.

  • Go to Settings > User Management
  • Find all of the clients that you need to deactivate
  • Toggle off the Access to this site

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