We are trying the Jira Service Desk Production and it checks a lot of boxes but I am looking now on how I can configure a project to get these things:
1. Support plan management
In our company, we have 3 support plan and I need to have it in Jira SD. Where do you suggest me to create this information ?
2. Assign a support plan previously created to an organization
Is it possible and if yes how, to assign a support plan to an Organization ?
3. Assign SLAs per support plans previously created
Each support plan has it own SLA (for example, on our Professional Support Plan, we have a max answer which is 1 hour on priority high on tickets). How can I configure that ?
4. Assign elements or assets to an organisation
In our system, our clients have several projects and each project will contain one or more environment (example: project 1 contains Dev, Pprod, Prod as environment). Is there a way in Jira Service Desk to define this with dependencies ?
5. When creating an incident, allow the client from an organisation to select project or environment
When a client reports a bug or open a request on our actual system, we have to add information about the project and the environment manually (ZENDESK).
Is there a way on Jira SD to give the chance to the user to get a drop down list with all Projects, and when he selects a project, to automatically get available environments ?
Thanks in advance for your answers.
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