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Query for major incidents

Hi Community,

using JSM (Cloud) I am looking for a way to query "major incidents" (like defined in the new JSM offering) and on the page I found the query:

"Linked major incidents" is EMPTY

This is not working on my Cloud instance - is it because the documentation only refers to JSM server?

Is this working for anybody else in JSM cloud?

I made sure I have one of the new JSM Service Management projects and the link to OpsGenie is fine - also I have created an major incident, it is shown like this:

But the query is not working (it says the function is not found/unknown).


1 answer

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Hey Birgit! My name is Dan; I'm an Associate Product Manager for Incident Management in Jira Service Management.

I believe your assumption is correct; my understanding is the documentation you're referencing is a capability in Server, but not Cloud.

However, we've heard similar feedback to yours previously, and are aiming to deliver a JQL-powered queue for major incidents in the next 2-3 months in order to help teams surface and report on major incidents more easily within JSM.

Keep an eye out and feel free to email me on if you have any further questions :)

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