Queries submited by email

[Paulo Barbosa]

Any queries submitted by email are not being received on the Jira Service Management Portal.

Are we missing any customisation?

[Liam Green · Accepted solution]

Hi @Paulo Barbosa 

Welcome to the Community!

Is this an email you've set up, or the one the Jira provides?

Thanks,

Liam

[Paulo Barbosa]

it's the default email account. I see in the logs the error message "Signup is not currently available"

thank you!

Paulo

[Liam Green]

Hi

Could you get a screenshot of the error log and also of the email settings page please?

[Paulo Barbosa]

See below as requested.

Paulo

[Liam Green]

Hi @Paulo Barbosa 

Are you listed as a 'customer' on this project?

[Paulo Barbosa]

I am an Agent and Admin

[Liam Green]

Can you add yourself as a customer and see if that resolves please?

[Jack Brickey]

? But you don’t want to be a customer and an agent. That will cause notification issues.

Is the issue that any email sent to the configured default email address not resulting in issues being created? If so is the email request fully configured i.e. is there a request type assigned to the email address?

[Liam Green]

@Jack Brickey I see where you're coming from, but isn't the issue here related to the fact that only customers can send emails to log tickets on this service desk?

[Jack Brickey]

Hmmm, to be honest I’m unsure about that. Have you tried that?

[Liam Green]

I've just tested it, and the ticket was created ... so my point is incorrect!