Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Public Sign Up not working anymore

Dan I'm New Here Oct 27, 2020

We recently updated to Jira Software 8.12.2 and are running JIRA Service Desk 4.9.0. For some reason, public signups on our portal no longer work. New users just get:

"We couldn't submit your request. Please refresh the page, then try again. Note that this will clear your request details.

If you have already tried again, contact your Jira Administrator."

Logs are not really showing anything relevant to this error. The public signup configuration on the project and in general matches properly, and it is set to Public not Private. Does anyone have any thoughts on where to begin? 

1 answer

Did you connect Jira to a writable user directory?

Sometimes Jira instance fails to create customers if it is not connected to any user directory with write permissions

Dan I'm New Here Nov 04, 2020

It should just go straight to JIRA Internal Directory right, that what it was before. Where can I verify this for public signups?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

182 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you