I can't get triggers to work properly to create sub-tasks
This doesn't work
But this does as a work around. Of course if the request is re-assigned then the sub-tasks are duplicated.
"Issue created" and "Issue migration" triggers miss the requests and I can't figure out how to fix it. The JQL Condition can see the requests but the triggers skip over it
What am I doing wrong?????
Hello @Chad Cooper
Thanks for writing to us.
I checked for Issue created one. Seems like you are doing fine. I suspect that condition didn't meet when you created a new ticket of a particular "Request Type" you are interested in and hence subtask was not created. I would request you to share the audit log (see link to know where you can find audit logs) after running the rule, to know what exactly is missing.
Also may I suggest to bit simplify it and get rid of the JQL condition.
Trigger: Issue created
Condition: Issue Fields Condition (just from dropdown select Request type as "Field" and value again from dropdown).
Action: Create subtask
Waiting for more details.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event