Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Project Automation Error on Users



I have a field called "users to notify" which is a custom field. If the custom field is not empty, make all of those users participants on the ticket. 


I am getting a note each time that the user does not exist, but they do. I do not know what to do. 2021-04-26 15_27_03-Project automation - Jira.png

1 answer

Hi @Preston Warden ,

please, how does your "Edit issue fields" configuration look like? Thank you.

Please see below:

2021-04-26 15_43_16-Project automation - Jira.png2021-04-26 15_43_01-Project automation - Jira.png

Hana Kučerová Community Leader Apr 26, 2021

@Preston Warden thank you!

Please try to copy the value from the field like this:

Edit issue action -> click on the three dots and select Copy from...

Then select Trigger issue, Users to Notify, uncheck Add to existing values...

(I've used field Approvers instead of Users to Notify)


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

815 views 26 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you