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Project Automation Error on Users



I have a field called "users to notify" which is a custom field. If the custom field is not empty, make all of those users participants on the ticket. 


I am getting a note each time that the user does not exist, but they do. I do not know what to do. 2021-04-26 15_27_03-Project automation - Jira.png

1 answer

Hi @Preston Warden ,

please, how does your "Edit issue fields" configuration look like? Thank you.

Please see below:

2021-04-26 15_43_16-Project automation - Jira.png2021-04-26 15_43_01-Project automation - Jira.png

Hana Kučerová Community Leader Apr 26, 2021

@Preston Warden thank you!

Please try to copy the value from the field like this:

Edit issue action -> click on the three dots and select Copy from...

Then select Trigger issue, Users to Notify, uncheck Add to existing values...

(I've used field Approvers instead of Users to Notify)


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