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Project Automation Error on Users

hello,

 

I have a field called "users to notify" which is a custom field. If the custom field is not empty, make all of those users participants on the ticket. 

 

I am getting a note each time that the user does not exist, but they do. I do not know what to do. 2021-04-26 15_27_03-Project automation - Jira.png

1 answer

Hi @Preston Warden ,

please, how does your "Edit issue fields" configuration look like? Thank you.

Please see below:

2021-04-26 15_43_16-Project automation - Jira.png2021-04-26 15_43_01-Project automation - Jira.png

Hana Kučerová Community Leader Apr 26, 2021

@Preston Warden thank you!

Please try to copy the value from the field like this:

Edit issue action -> click on the three dots and select Copy from...

Then select Trigger issue, Users to Notify, uncheck Add to existing values...

(I've used field Approvers instead of Users to Notify)

copy.png

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