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Production server lost its configuration

Kimmo Kakko
Kimmo Kakko April 12, 2021

Hi,

Our production Jira Service Management server lost its configuration by itself. When we tried to login to Jira it gives us window shown in attachment.

jira error 2.JPG

What could cause this error? We managed to get server up and running from backups but we want to understand what happened as otherwise this could happen again.

 

Br,

Kimmo

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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April 12, 2021

This would mean you have lost or destroyed the configuration file that tells JSM what database to use, and/or that the database it is set to use is empty.

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Kimmo Kakko
Kimmo Kakko April 15, 2021

Hi,

Thanks for your reply. I just checked database and configurations and they seems to be okay or at least they can be found and their size isn't 0. Also Jira configuration tool shows configurations and connection to database is good.

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
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