Problem: The priority is not displayed in the email.

[Luisa Seil]

Hello,

I would like to send my team all non-updated issues as an email once a week. For this I use LookupIssue and then want to display selected fields in the email. This works for everyone except priority. What am I doing wrong?

{{#lookupIssues}}
{{summary}}
 {{key}}
 {{status.name}}
 {{project.key}} 
 {{priority.id}} 
 {{assignee.displayName}} 
 {{created.mediumDateTime}} 
 {{updated.mediumDateTime}}
 <a>{{url}}</a>
{{/}}

Thank you. 

[Luisa Seil]

hi @Ste Wright and @John Funk ,

Thank you very much for your help.

I have solved the problem now by doing it without lookupissue and with bulk processing option enabled. And that works.

Thank you again. 

[John Funk]

Hi Luisa - Welcome to the Atlassian Community!

Try using the custom field value for the Priority field instead:

{{fields.customfield_0000}}

Where 0000 is the ID of your priority field. 

[Luisa Seil]

hi @John Funk 

So I already searched for theSmartValue and it's "priority". I used this page as a guide.

Find all available smart values for a Jira issue | Cloud automation Cloud | Atlassian Support

Is that what you mean? Or how can I find the id of my priority field?

Thank you

[John Funk]

Yes, have you tried to drop the .id and just use {{priority}} or {{issue.priority}}?

[Luisa Seil]

Hi, @John Funk 

Yes, I have tried both.

I've just tried doing it without lookupissue. Then the priority is displayed, but I get a separate email for each problem. So the problem lies in the combination of lookupissue and the priority field.

Now I am trying to display all issues in one email, and the only solution I have found is lookupissue.

I know the problem has changed, but do you have any ideas?

Thank you 

[Ste Wright]

Hi @Luisa Seil 

Is this in Cloud or DC?

What shows up for Priority? Or is it just blank?

And is there a reason you're using {{priority.id}} as opposed to {{priority.name}}?

Ste

[Luisa Seil]

Hi @Ste Wright 

We use DC.

It is blank.

I actually wanted priority.name. But that didn't work, so I tried priority.id, which doesn't work either.

Thank you. 

[Ste Wright]

Hi @Luisa Seil 

I tried {{priority.name}} (albeit in Cloud) and it did work fine. I also tried {{priority}} which provided the ID.

Perhaps see if you can send an email with just the Priority field (still using Lookup Issues), not the others - and see what happens?

Ste