Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,460,340
Community Members
 
Community Events
176
Community Groups

Priority Not Definied

Hello Community, Good morning!

In recent weeks in my Service Desk projects the priority field came empty, previously this field was filled automatically without the need for automation or configuration.
no, I believe that there was some update of Atlassian itself in the cloud instance.

 

Can you tell if it was a change in the Cloud itself or should it be something here in my projects?

2 answers

2 accepted

0 votes
Answer accepted
Daniel Ebers Community Leader Jul 09, 2021

Hi @Matheus França

if I understand you correctly a newly created Request in your Service Management has no "priority" set.

Could you please double check from the history if there was indeed none set from the very start of if there are signs of Automation playing with the priority?

Testing on my Cloud site the request comes in with priority "Medium" (I have never configured something for it).

Cheers,
Daniel

0 votes
Answer accepted
Tansu Akdeniz Community Leader Jul 05, 2021

Hi @Matheus França 

Can you please go to Settings -> Issues -> Priorities and verify your current items?

In which page do you get this field as empty? Request create screen in portal?

Best

Before, all created items already had this field filled in, but it wasn't in the creation screen, right after the item created in the editing screen.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events