Preview knowledgebase articles in Jira Service Management issue view

[Melle van Keulen]

As far as I've researched, a knowledgebase article is only accessible to be redirected to the appropriate confluence page. Is it possible to get a preview of the article in the issue view of Jira Service Management without being redirected to a particular confluence page?

[Angélica Luz · Accepted solution]

Hello @Melle van Keulen,

Thank you for reaching out to Atlassian Community!

Just to make sure we are on the same page, I would like to know if you are talking about the articles that appear on “Related articles” on the issue view or the ones that appear in the customer portal view.

In both of the cases, when clicking on the article, the customer or the agent will be redirected to view the article, it’s not possible to configure to view the article from the issue view or open a popup screen showing a preview of the article.

Please, let us know more details so we can raise a feature request suggesting this option.

Kind regards,
Angélica

[Melle van Keulen]

Hi @Angélica Luz ,

I'm talking about the "related articles" on the issue view. It would be great to raise a feature request suggesting this option. It would definitely benefit us (and I think others as well). Thanks in advance.

Kind regards,
Melle van Keulen

[Angélica Luz]

Hello Melle,

Thank you for your suggestion.

Based on that, I created a feature request ticket:

• Ability to preview articles on the issue view

Please, click on vote and also watch to receive updates from our product team.

Kind regards,
Angélica

[Melle van Keulen]

Thank you!