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Prevent issues from being cluttered with signature file images? Edited

Sharon Helms Community Leader Sep 16, 2020

Is there a way in Jira Service Desk Cloud to prevent issues being cluttered with signature file images? We’re hearing many complaints from our users that it makes issues difficult to parse. Any ideas are welcomed! Thank you

signature images.png

 

3 answers

2 accepted

1 vote
Answer accepted
Jack Community Leader Sep 16, 2020

Unfortunately no. The only real solution is to not include the signature. If the signature contains an attachment you’re a service desk sees this as an attachment. It can’t distinguish between a signature image and some other image.

Sharon Helms Community Leader Sep 16, 2020

Thanks, @Jack ! By "not include the signature" do you mean that we would need to tell all of our customers to disable or change their signatures? Because I think that would be impossible...

Or is there a way for Jira admins to adjust settings to not include signatures when creating an issue from an email?  

Thanks again -- Sharon

Jack Community Leader Sep 16, 2020 • edited

yes. i know, that is an unreasonable suggestion in most cases.

consider voting/watching - https://jira.atlassian.com/browse/JSDCLOUD-5878 

consider too that this is not unique to Jira. I see the same issue discussed with the likes of Freshdesk, Zendesk, Spiceworks....

Like Sharon Helms likes this
1 vote
Answer accepted

 @Sharon Helms  We have a feature request suggesting this implementation:


- https://jira.atlassian.com/browse/JSDCLOUD-5878

Please, click on the vote and watch to receive updates about the feature

Thanks,

VR

I feel your pain. Perhaps train your agents to delete.

There is a Jira Admin global setting that handles email and signatures, and it is by project. I have not played with it. Let me know how it goes!

2020-09-16 13_33_21-Incoming Mail Servers - JIRA.png

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