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Prepopulate email address in Jira Service Desk widget Edited


Is there a way to pre-populate the users email address in the Jira Service Desk widget?

Currently when users want to create an incident using the form, they have to enter their email addresses each time they complete the form. Our users have requested if we can pre-populate the email field in the widget.

See pic below:

Screenshot 2020-08-17 at 14.28.16.png

Kind regards,


1 answer

2 votes
Jack Community Leader Aug 17, 2020

There is no way to do that. that is what the Portal if for, knowing who is opening a ticket. If you had a webpage where the customer first logged in then you might be able to populate the field via the API. But again, that is analogous to the Portal.

Hi Jack,

Thanks for your reply.

We do have Authorisation in our web application, so assume we would be able to populate the field with the users details. However, I've taken a look at the API documentation and can't find out how to do so. Could you point me in the right direction please?

Kind regards, 


Jack Community Leader Aug 17, 2020

TBH, I have never attempted so not able to identify if/how this would be possible. I will ping others to chime in here if they have ideas.

Like Kieren Veerapen likes this

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