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Megan Gavette
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 21, 2024

So I was just given access to Power BI Connector for Service Management. I have created a new data series that I would like to look at what information it pulls. But when I click on the URL to open the report, it requests a username and password. Not being given anything else, I entered my Jira credentials. That didn't work.

 

Is there another set of credentials that I should have? 

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Anna Odrynska - Alpha Serve
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 21, 2024

Hello @Megan Gavette 

Welcome to the Community!

If you're using Power BI Connector for Jira by Alpha Serve, then you need to use Access token for authentication. Please refer to the following step-by-step guide: https://aserve.atlassian.net/wiki/spaces/PBCFJC/pages/2711060481/How+to+Create+Access+Token 

In case you need more assistance to start using the app or with its configuration, don't hesitate to reach out to Alpha Serve support: https://aserve.atlassian.net/servicedesk/customer/portal/16 

Good luck with data-sourcing! :)

Anna

 

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