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Possible to limit Support Hours?

Orange Tree
Orange Tree July 1, 2021

With Jira Service Management, is it possible for organisations to see how many hours of support they have consumed in a given month?

 

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Jack Brickey
Jack Brickey
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July 1, 2021

Not OOTB. I recall other posts on this question and some suggested addon apps. I would recommend searching the community and also the marketplace for possible solutions. Of course these are paid solutions.

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Orange Tree
Orange Tree July 1, 2021

Thanks Jack, appreciate the reply.

I found this - https://marketplace.atlassian.com/apps/1217529/customer-requests-workload-report?hosting=server&tab=overview . 

Do you happen to know what others are using?

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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July 1, 2021

No I don’t have any experience with this or have discussed with colleagues what they might be using. Good thing is you can always try these things out and turn them off if they don’t work for you.

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