Hi @Ander ,
Users/group added in project permission schemes will auto become agents in JSM. By default they get access to Portal view. It cannot be blocked.
Hi Rilwan - Just to clarify, they will not become Agents as that is a licensing thing. But you are right that they will have the Portal view simply because they have permissions to to see the issue.
@Ander - Why do you not want them to also have the Portal view? They can see so much more information in the regular issue view in Jira. They will not see anything extra in the Portal view that they cannot already see.
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Gotcha. You should be able to grant them Browse projects permission without Create issue for those projects then. I assume they should not be creating any issues on the JSM project.
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Still failing to see why that’s a problem. You didn’t want them to have portal because you didn’t want them to create there. They can’t create there, but you still don’t want them to even see it. I don’t understand that. And just a verify, it’s not possible.
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In our instance, they do not become agents. (they become colaborators in incidents, thats why they need browse project access, to see the incident and help agents to solve them).
I think you are write, if they have browse project access, in portal view project appears, and it is no possible to avoid this :(
Thanks
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