Portal project access

Ander July 29, 2024

Hi,

We need JS users with browse project permission in JSM project, but we do not want to this users have this projects in portal view. Is possible?

Thanks

3 answers

1 vote
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 29, 2024

Hi @Ander ,

Users/group added in project permission schemes will auto become agents in JSM. By default they get access to Portal view. It cannot be blocked. 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 29, 2024

Hi Rilwan - Just to clarify, they will not become Agents as that is a licensing thing. But you are right that they will have the Portal view simply because they have permissions to to see the issue. 

@Ander - Why do you not want them to also have the Portal view? They can see so much more information in the regular issue view in Jira. They will not see anything extra in the Portal view that they cannot already see. 

Like Rilwan Ahmed likes this
Ander July 29, 2024

Hi John - I do NOT want them to have the option to create incidents in some projects from the portal, 

Thanks

Like John Funk likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 29, 2024

Gotcha. You should be able to grant them Browse projects permission without Create issue for those projects then. I assume they should not be creating any issues on the JSM project. 

Like Rilwan Ahmed likes this
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 30, 2024

Still failing to see why that’s a problem. You didn’t want them to have portal because you didn’t want them to create there. They can’t create there, but you still don’t want  them to even see it. I don’t understand that. And just a verify, it’s not possible.

Like Ander likes this
0 votes
Ander July 30, 2024

Hi John - The can not create the issue, but they see the option in the portal :(

0 votes
Ander July 29, 2024

HI @Rilwan Ahmed 

In our instance, they do not become agents. (they become colaborators in incidents, thats why they need browse project access, to see the incident and help agents to solve them).

I think you are write, if they have browse project access, in portal view project appears, and it is no possible to avoid this :(

Thanks

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events