Is there a way to add in more portal on the featured section?
Currently there is a limit of 15 portals.
As far as I know there is no functionality to extend the limitation in JSM Cloud env. Currently, it is limited to 15 unfortunately - https://support.atlassian.com/jira-service-management-cloud/docs/feature-service-projects-in-your-help-center/
However here are a few things that you may consider -
1) Ensure that not all of your JSM projects are enabled access for all the customers. You can control the access by editing your project's Project settings >> Customer permissions. Once applied, then it will control the visibility of your JSM project's portal entries.
2) I recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance in regarding possible enhancement request to provide admins with "Featured Portals" limitation control.
3) I am sure that you already know of this link on portal customizations - https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-look-and-feel-of-your-help-center-and-portal/
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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