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Eric Silva
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June 6, 2024

Gostaria que após o cliente realizar uma solicitação, aparecesse além das informações padrões, que são: "Status", "Notificação ativadas", "Tipos de Solicitação" e "Compartilhada com", aparecesse mais um item para o cliente visualizar que seria o campo de "Criticidade", que seria a classificação que o time faria em cima daquele chamado. imagem_2024-06-06_143424593.png

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Dan Breyen
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 6, 2024

Hi @Eric Silva welcome to the community.   I apologize if something is lost in translation. Are you looking for something like a Priority Matrix?  That sounds a lot like the Criticality procedure you are looking for.  I did that with Support's help through Automation.  The customer fills out Urgency and Impact, and it's translated into a Priority.  Here's another community article for that procedure: Create-a-priority-matrix-using-impact-and-urgency-values 

Hope that helps

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