Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Pop-up reference

Hi everyone

After logging a ticket in JIRA Service Desk we usually get a pop up box giving the ticket reference like the one below. This has recently stopped working for us again. Last time it happened (in June/July) it was a known issue to Atlassian - is anyone else having the same issue?  Pop Up Box.png

2 answers

We just noticed this today too.  Hope this was unintended.  As the JIRA goto guy at my company, I'm going to get a lot of messages from frustrated users about this if this was intentional 

Thanks Josh, I've raised a ticket with Support. 

Can you share the link to that support ticket so I can upvote it?

Sure, it's JST-607653 although the issue appears to be resolved now (I've not heard back from Atlassian but the pop-up box has begun to appear again now). 

Thank you. I'm seeing it working on my end too. Must've been a mistake they made that they promptly fixed.

Yep, same thing just started happening (as in, today , October 20th) on our Jira Cloud instance.

We REALLY need this popup back. When I'm making bulk tickets, it's so useful to just command-click them into new tabs as I create them.

Jira.... is this intentional or a bug?

Thanks Chad, I've raised a ticket with support. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

189 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you