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Plugin that integrates avaya contact center with jira service desk Server

Good morning, community, does anyone know if there is a plugin that integrates avaya contact center with jira service desk(server)?
Thank you.

1 answer

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Answer accepted
Fahad Siddiqui Community Leader Sep 22, 2020

@Cristian Zuccalá 

Currently, while there's not an out-of-the-box IVR component to handle this need, options do exist. It's also evident there is interest in the topic. Here's what I was able to compile for you.

The simplest solution would be leveraging the mail handlers to process vm attachment files to tickets: https://confluence.atlassian.com/display/JIRA060/JIRA+as+a+Support+System#JIRAasaSupportSystem-Phone. Each project using JIRA Service Desk can have it's own mail handler to create tickets, so you can route email attachments to different projects depending on where the issues should be created. More about JSD and email: https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+the+email+channel.

Or a more integrated setup would require customization via the API but results seem promising. You can check out more at this question:

There may be a more streamlined process if you're already using Twilio:

https://marketplace.atlassian.com/plugins/net.customware.jira.plugins.twilio-plugin.

Thank you very much, with this, I have to investigate, and offer a solution to my user.
regards

Fahad Siddiqui Community Leader Sep 23, 2020

@Cristian Zuccalá if my solution was helpful and you got what you needed then please  accept the answer.

Thanks

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