Please advise how to implement the project and support hierarchy as per picture attached.
Jean Keny
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We are a managed services company just starting to use Jira. We manage infrastructure and other IT services for multiple customer organizations at any given time as per sample picture attached.
I'm however unable to see how I could implement this kind of grouping and activity tracking for the following reasons
1. There doesn't seem to be a field to specify a customer organization when creating a project.
2. Not clear which module/feature to use to setup recurring SLA contracts and track start/end dates.
1 answer
Rudy Holtkamp
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Jean Keny
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