Hello
I'm new to Jira and was tasked to enable our Service Project to support "IT-Changes". The Service Project is currently primarily used for IT-Support. IT-Changes are intended to be used by the Agents to plan and track changes in our IT-Infrastructure.
I've tried setting up a Request Type "IT-Change" with the Issue Type "IT-Change" and using a Form to gather the basic information required for every IT-Change.
I've hit multiple roadblocks though.
First, from the agent view, it is apparently not possible to show just a Form from the "Create issue"-View (clicking the blue "Create" button).
Second, when creating a new Request using the "Create issue" view using a Request Type that has a Form linked to it, i can't select the Form.
Third, it is apparently not possible to link a Form Field with a cascading Multiselect dropdown (We got a mandatory "Category" cascading field) to begin with.
How are IT-Changes supposed to be setup in JSM?
Thank you.
Hello @L M
To answer your questions:
How it needs to be setup? This depends on the business requirements. How many forms? How many request types?
I would recommend this article: https://www.eficode.com/blog/how-to-streamline-your-itsm-implementation-with-jira-service-management
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