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Personalizar layout de abertura de chamados no Jira Service Management

Leticia Pereira February 16, 2024

Olá!

Tenho um projeto no Jira Service Management e gostaria de personalizar a área de abertura de chamados (incluindo campos e alterando a ordenação). Em projetos do JIra Server basta acessar Configurações do projeto > Itens > Layout, mas qual é o equivalente no Jira Service?

Print da área a que me refiro:

Captura de tela de 2024-02-16 17-16-45.png

3 answers

2 accepted

1 vote
Answer accepted
Joseph Chung Yin
Community Leader
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February 16, 2024

@Leticia Pereira 

Welcome to the community.  You can access Project settings >> Request types UI, then from the UI select the form that you want to adjust.

You will see two different tabs - "Request form" and "Issue view" 

1) Request form tab - one can arrange the field on the request form layout for the portal *what your customers will see via the portal)

2) Issue view - one can arrange the issue view layout as displayed in the project UI.

2024-02-16_18-26-15.png

 

2024-02-16_18-24-58.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

0 votes
Answer accepted
Daniel Serodio February 16, 2024

Olá Leticia!
Eu uso o JSM em inglês então não vou conseguir te passar os nomes em português, mas o caminho é o seguinte:

Project Settings > Request Types > (Escolha um Tipo de solicitação) > Request Form

Espero que ajude.



Screenshot 2024-02-16 at 19.57.41.png

0 votes
Leticia Pereira February 19, 2024

Encontrei! Muito obrigada pelo auxílio! :)

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