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Personalised notifications

I want to have notification every time someone creates a ticket(only when they create). For example a notification for a certain category of tickets (i.e. High priority, lets say). how can I enable the notification only for myself and not for others?
Can I do it without admin rights or not?

3 answers

Hi @simran_sharma 

Are you using JSM Cloud? If yes, I think it would be easiest to do this via Automation.

The rule would look something like this:

  • Trigger: Issue Created
  • Condition: Issue Fields Condition
    • Field = Priority
    • Condition = equals
    • Value = Highest
  • Action: Send Email
    • To = <Your Email Address>
    • Subject = {{triggerissue.key}} was just created
    • Body = <Text Here>

---

A few notes on this rule:

  • If this is for a single Jira Project, and Automation is turned ON at a Project-level, then you could create this rule with just Project Admin
  • {{triggerissue.key}} is a smart value, to dynamically list the Issue Key of the created Issue. You could use this in the Comment Body also - for example, to include a hyperlink to the ticket, the Body might be...
    • <a href="{{url}}">{{triggerissue.key}}</a> was just created.

      It has a priority of {{issue.priority}}

---

Let us know if this works for you!

Or, if you're not on Cloud and/or don't have access to Automation in Server/DC, let us know so we can try to think of an alternative solution :)

Ste

0 votes

@simran_sharma -

Welcome to the community.  In addition to what @Stephen Wright _Elabor8_ and @John Funk suggested.  Here are a few other links regarding to Automation for Jira and SmartValue for your reference -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

0 votes
John Funk Community Leader Jan 12, 2023

Hi Simran - Welcome to the Atlassian Community!

I would do that by creating an Automation Rule. Use an Issue Created trigger, add Conditions and then add a new action for Send Email. Then list your email address/username in the To: part of the email in the rule. 

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