Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Personalised notifications

I want to have notification every time someone creates a ticket(only when they create). For example a notification for a certain category of tickets (i.e. High priority, lets say). how can I enable the notification only for myself and not for others?
Can I do it without admin rights or not?

3 answers

Hi @simran_sharma 

Are you using JSM Cloud? If yes, I think it would be easiest to do this via Automation.

The rule would look something like this:

  • Trigger: Issue Created
  • Condition: Issue Fields Condition
    • Field = Priority
    • Condition = equals
    • Value = Highest
  • Action: Send Email
    • To = <Your Email Address>
    • Subject = {{triggerissue.key}} was just created
    • Body = <Text Here>


A few notes on this rule:

  • If this is for a single Jira Project, and Automation is turned ON at a Project-level, then you could create this rule with just Project Admin
  • {{triggerissue.key}} is a smart value, to dynamically list the Issue Key of the created Issue. You could use this in the Comment Body also - for example, to include a hyperlink to the ticket, the Body might be...
    • <a href="{{url}}">{{triggerissue.key}}</a> was just created.

      It has a priority of {{issue.priority}}


Let us know if this works for you!

Or, if you're not on Cloud and/or don't have access to Automation in Server/DC, let us know so we can try to think of an alternative solution :)


0 votes

@simran_sharma -

Welcome to the community.  In addition to what @Stephen Wright _Elabor8_ and @John Funk suggested.  Here are a few other links regarding to Automation for Jira and SmartValue for your reference -

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

0 votes
John Funk Community Leader Jan 12, 2023

Hi Simran - Welcome to the Atlassian Community!

I would do that by creating an Automation Rule. Use an Issue Created trigger, add Conditions and then add a new action for Send Email. Then list your email address/username in the To: part of the email in the rule. 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events