I want to have notification every time someone creates a ticket(only when they create). For example a notification for a certain category of tickets (i.e. High priority, lets say). how can I enable the notification only for myself and not for others?
Can I do it without admin rights or not?
Are you using JSM Cloud? If yes, I think it would be easiest to do this via Automation.
The rule would look something like this:
---
A few notes on this rule:
<a href="{{url}}">{{triggerissue.key}}</a> was just created.
It has a priority of {{issue.priority}}
---
Let us know if this works for you!
Or, if you're not on Cloud and/or don't have access to Automation in Server/DC, let us know so we can try to think of an alternative solution :)
Ste
Welcome to the community. In addition to what @Stephen Wright _Elabor8_ and @John Funk suggested. Here are a few other links regarding to Automation for Jira and SmartValue for your reference -
https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/
https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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Hi Simran - Welcome to the Atlassian Community!
I would do that by creating an Automation Rule. Use an Issue Created trigger, add Conditions and then add a new action for Send Email. Then list your email address/username in the To: part of the email in the rule.
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