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Permissions for jira service project

Hi there 

I was trying to set the permissions for my organization's service project for the portal. The user are able to raise improvement request through the portal and are able to we their requests in request on top right corner. But i wasnt them to be able to see all the requests on that portal and able to view and comment on other's requests. Is there any way to do that?

1 answer

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Hello @Amanpreet Singh,

Thank you for reaching out to Atlassian Community!

Customers are able to see only tickets they created or tickets shared with them.

With this said, they must be the reporter, participant, or member of an organization to view the ticket. 

Here is an example of a ticket that was shared. Basically, people and Orgs that are listed under the “Share with” on the ticket are the ones who will be able to view and comment on the ticket in the customer portal:

Screen Shot 2021-04-13 at 12.16.28.png

If you have any other questions regarding this matter, please let us know.

Kind regards,

@Angélica Luz Thanks for you reply. Is there any way to make other users also to see all the requests, irrespective of they are part of that request or not. 

Hi @Amanpreet Singh,

It’s possible to show all requests only if they are internal licensed users with Browse Projects permission, so they will be able to see all tickets when going to Filters > Advanced issue search.

In the customer portal, it will be necessary to be part of the ticket to view it. You can have all administrators permissions and be a project administrator of all projects, but in the portal, you won’t be able to view all the tickets, unless you are a reporter, participant, or member of an organization the ticket was shared with.

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