Hello,
I have a single project and within that client I have 6 different organizations that were created here:
https://xxxxx.atlassian.net/jira/servicedesk/projects/EVDDGE/organization/
I want to assign all rights to a specific user (customer) to see all tickets from all 6 different organizations.
For now, he only sees tickets from the organization that belongs to him.
How to make ? What's the best way?
Should I invite the same customer in each organization or is there another method?
Thanks in advance,
Best regards
Hi @KDSI Sàrl - The best way to handle this is by adding that customer to each of the 6 organizations. They would then have visibility to any requests that have been shared to those organizations.
Caveat - When a customer is tied to one organization, the issue will automatically share with that organization. When a customer is tied to multiple organizations their share setting will default to "Do not share". So, you have a couple options:
Hope this helps.
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