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Permission to see Reports

Hi, is there a way, to only allow access for the Report function in Jira Service Desk for 1 user? If yes, do i need for this an systemadmin license?

2 answers

1 vote
Daniel Eads Atlassian Team Apr 24, 2021

Hi @EDV KEKELIT ,

For some additional context, any user who needs to access reports in Jira Service Management projects will need an agent license. This article provides more information on what agent licenses provide, vs what a collaborator with a Jira Software or Jira Core license can do. 

Technically it might be possible to use a reverse proxy to lock specific URLs to an individual user. The methods for doing this would depend on what (if any) reverse proxy you have in front of Jira.

However, that raises a philosophical question of "why"? Presumably your agents are being measured against some metrics if you're using the reports. It would help the agents meet the metrics better if they understand what they're being measured against and can see how they're doing. Preventing them from seeing reports they're being monitored against makes it difficult for the agents to know if they're meeting expectations or not. Much better to give them the same information they're being checked on and allow them to self-correct in areas that aren't meeting the target criteria (customer satisfaction, SLA time).

Cheers,
Daniel

0 votes

No, there's no way to block access to specific reports by person or group. 

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