I was wondering is there any way to create permissions for people in the company to only view and comment on the requests from jira service portal and queue? I don't want them able to change the issue or delete.
Which role would be best for such kind of permissions?
Users that are set up as service desk customers will only be able to view and comment on the requests via the portal, this the default behavior. Even if they have access to Jira they will not be able to see the JSM projects from within Jira unless you give them access to do that.
The portal is the only place they will be able to see their requests and interact with them. This is what the customer sees if they go to the portal and select Requests:
Obviously they would see their request in here (my requests are empty because I don't have any open ones in this test project). The only thing the customer can do once they submit a request is to add comments to it and transition it to a different status if your workflow allows them to do that. They also have to option to share their request with others.
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