When I put a ticket to pending it sends an e-mail to the customer because of the status change.
If the customer replies to that e-mail the comment is not added to the ticket and the e-mail is deleted from the mailbox (it is in the recycle bin).
It works well when the ticket is in opened state.
Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience...
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