Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Paste Screenshot not available on Create issue screen

We are using JSD 4.10.0 (DC installation). 

While creating Problem or Change or Incident from Agent view, "Paste screenshot" option is not enabled for some reason. I do remember that this is available out of the box. Can someone help me what configuration I am missing for this feature to be enabled?

NotE: It is available on Customer Portal.

1 answer

Hi @OpsGenie Admin ,

There is no specific configuration required. The only prerequisite may be that the Attachments field is on the create issue screen.

As long as that is the case, just hit [CTRL + V] to paste the screenshot. It will automatically be attached to the issue. Don't put your cursor anywhere, just paste.

@Walter Buggenhout _ACA IT_ Unfortunately it is not working. 

Note: it is working when I paste it in Description field. Users want to have the same functionality for Attachment field. 

moofoo Atlassian Team Dec 21, 2020

Hi @OpsGenie Admin ,

Thanks so much for your question.

Attachment field is a different kind of input control, only allowing to select an existing file from the computer. The Ctrl + V (or Cmd + V) keyboard shortcut is only implemented for Description field. If you want, you can raise this as a feature request on and vote on it to help our Project Managers to understand the demand.

Thank you,

Jira Service Management

P.S.: if this answer is correct, please select the ‘accept answer’ button

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

276 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you