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Paste Screenshot not available on Create issue screen

We are using JSD 4.10.0 (DC installation). 

While creating Problem or Change or Incident from Agent view, "Paste screenshot" option is not enabled for some reason. I do remember that this is available out of the box. Can someone help me what configuration I am missing for this feature to be enabled?

NotE: It is available on Customer Portal.

1 answer

Hi @OpsGenie Admin ,

There is no specific configuration required. The only prerequisite may be that the Attachments field is on the create issue screen.

As long as that is the case, just hit [CTRL + V] to paste the screenshot. It will automatically be attached to the issue. Don't put your cursor anywhere, just paste.

@Walter Buggenhout _ACA IT_ Unfortunately it is not working. 

Note: it is working when I paste it in Description field. Users want to have the same functionality for Attachment field. 

moofoo Atlassian Team Dec 21, 2020

Hi @OpsGenie Admin ,

Thanks so much for your question.

Attachment field is a different kind of input control, only allowing to select an existing file from the computer. The Ctrl + V (or Cmd + V) keyboard shortcut is only implemented for Description field. If you want, you can raise this as a feature request on https://jira.atlassian.com/ and vote on it to help our Project Managers to understand the demand.

Thank you,

Artem,
Jira Service Management

P.S.: if this answer is correct, please select the ‘accept answer’ button

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