Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Pages Clocking after Service Desk Update Edited

After upgrading to Jira v8.11.1 and JIRA Service Desk Application v4.11.1 the pages Customer Permissions, Language Support, Email Requests, and Satisfaction settings under Project Settings clock and never load.  Has anyone experienced a simmilar issue? If so, how did you resolve it?Customer Permissions.png

 

I'm not sure if they are related issues, but the  Latest Upgrade Report page is also blank.

Upgrade Report page.png

 

 

1 answer

Hi Megan,

My wild guess is that there are permission or ownership issues on the file system. More information is necessary though. Can you tail the logs when performing those actions or maybe use your browser's network inspector functionality to see what errors are being thrown? Cheers!

Great suggestion Joshua! I did not see anything amiss in the logs/developer tools. I reached out to Atlassian support and resolved the issue after upgrading two apps that were outdated.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you