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PORTAL DE CLIENTE SOPORTE

Hola

1 Quisiera saber la resolución exacta que maneja el banner y el logo que se permite personalizar en el portal de soporte. 

 

2. Como puedo enviar un mensaje a mis clientes agregados

 

3. Como puedo enlazar los sla de acuerdo al tipo de solicitud que llegue, teniendo en cuenta la prioridad

 

Gracias

1 answer

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Hello Miguel,

Welcome to Atlassian Community!

Below I added your questions and the answer for each one:

1. Quisiera saber la resolución exacta que maneja el banner y el logo que se permite personalizar en el portal de soporte. 

The resolution for the Banner and Logo are the following:

Banner: The recommended banner size for your customer portal is 1680x360 pixels. 

Logo: Accepted formats are JPEG, GIF, and PNG, with a maximum file size of 10MB and a maximum height of 24 pixels.

For more information, please check the documentation below:

2. Como puedo enviar un mensaje a mis clientes agregados

Customers receive notifications from comments and other changes on the ticket. It’s not possible to send them an email, but if you add a comment to a ticket where they are the reporter or participant, they will receive a notification. 

For more detailed information, please check the following documentation:

3. Como puedo enlazar los sla de acuerdo al tipo de solicitud que llegue, teniendo en cuenta la prioridad

On the SLA page, you can edit the goal and add the JQL to add that specific goal to specific issues based on the priority.

Screen Shot 2021-05-17 at 17.09.22.png

For more details, please check the documentation below:

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

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