PORTAL DE CLIENTE SOPORTE

[Corredor, Miguel]

Hola

1 Quisiera saber la resolución exacta que maneja el banner y el logo que se permite personalizar en el portal de soporte. 

2. Como puedo enviar un mensaje a mis clientes agregados

3. Como puedo enlazar los sla de acuerdo al tipo de solicitud que llegue, teniendo en cuenta la prioridad

Gracias

[Angélica Luz]

Hello Miguel,

Welcome to Atlassian Community!

Below I added your questions and the answer for each one:

1. Quisiera saber la resolución exacta que maneja el banner y el logo que se permite personalizar en el portal de soporte. 

The resolution for the Banner and Logo are the following:

Banner: The recommended banner size for your customer portal is 1680x360 pixels. 

Logo: Accepted formats are JPEG, GIF, and PNG, with a maximum file size of 10MB and a maximum height of 24 pixels.

For more information, please check the documentation below:

• What can I customize about the help center?

2. Como puedo enviar un mensaje a mis clientes agregados

Customers receive notifications from comments and other changes on the ticket. It’s not possible to send them an email, but if you add a comment to a ticket where they are the reporter or participant, they will receive a notification. 

For more detailed information, please check the following documentation:

• Set up notifications for your customers and team

3. Como puedo enlazar los sla de acuerdo al tipo de solicitud que llegue, teniendo en cuenta la prioridad

On the SLA page, you can edit the goal and add the JQL to add that specific goal to specific issues based on the priority.

For more details, please check the documentation below:

• Create service level agreements (SLAs) to manage goals

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica